Refund policy

Return & Refund Policy – Eat5.uk

At Eat5.uk, we take pride in delivering high-quality, healthy food products. Customer satisfaction is important to us. Please read our Return and Refund Policy below:

1. Perishable Goods

As our products are perishable food items, we are unable to accept returns once the product has been delivered, unless the item is damaged or incorrect.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your order. Kindly provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will either:

  • Send you a replacement item, or

  • Offer a full refund, depending on your preference and the situation.

3. Order Cancellations

Orders can be cancelled within 1 hour of placing the order, unless the order has already been processed or dispatched. Please email us immediately at sales@eat5.uk for cancellation requests.

4. Refund Process

If a refund is approved:

  • Refunds will be processed to your original payment method

  • Please allow 3–5 business days for the amount to reflect, depending on your bank

5. Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at:

Email: sales@eat5.uk

Phone/WhatsApp: +44 7942041001